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MHDR / Areas covered

The lab · our region

Most work starts in Berkshire. The post usually does the rest.

The devices that we work on are usually delivered in packages. All the packages that arrive at the secure intake lab in Guildford have been tracked and insured for their journey to get there. As such, the practical boundary of where we work is the delivery network of the couriers, not a county line. Most of the work that we receive comes from within Berkshire, but that is not where we stop; it is just where most of the devices come from.

Describe the fault to an engineer
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The postmarks we see most.

MaidenheadWindsorSloughBracknellHigh WycombeMarlowHenley-on-ThamesWokinghamBeaconsfieldAscotStaines-upon-ThamesEtonTaplowCookhamBourne EndBrayBurnhamHurleyHolyportWhite WalthamWraysburyDatchetSunningdaleGerrards CrossCheshamAmershamGreat MissendenPrinces RisboroughChalfont St PeterIverDenhamStoke PogesTwyfordBinfieldWarfieldCrowthorneSandhurstEghamVirginia WaterSunbury-on-ThamesAshfordSheppertonWallingfordWatlington

A single town missing from this list would make absolutely no difference. Every postal code follows the same format: a quote, either over the phone or via an online form, is provided first, and then an insured package with a tracking number is dispatched to us at our Guildford intake lab, or you drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed). When it arrives at our intake lab, the bench team picks it up after it has landed. Our reviews cover everything from Windsor and Bracknell out to Marlow and Henley.

Choose your town.

Henley-on-Thames → Slough → Windsor → Beaconsfield → High Wycombe → Marlow → Chesham → Amersham → Great Missenden → Princes Risborough → Chalfont St Peter → Gerrards Cross → Bourne End → Iver → Denham → Burnham → Stoke Poges → Datchet → Eton → Wraysbury → Cookham → Twyford → Sunningdale → Bracknell → Wokingham → Ascot → Binfield → Warfield → Crowthorne → Sandhurst → Egham → Virginia Water → Staines-upon-Thames → Ashford → Sunbury-on-Thames → Shepperton → Wallingford → Watlington →

Each page provides information about what types of hardware are sent into us from that particular part of the area, how each case works, and what questions customers from that area tend to ask. The same bench is behind every one, and no matter where your parcel came from, the diagnosis costs nothing.

What that looks like in practice.

There is no shop frontWhether you send us a parcel by post or drop it off yourself at the Guildford intake lab, both will be treated equally upon arrival. Upon receipt of the device at the Guildford intake lab, it will be logged onto the system that same day and taken directly to the bench team for evaluation. Nothing is left waiting on a shelf.
Distance changes nothingRegardless of whether you post a parcel to us from High Wycombe, or bring it in yourself and drop it off at our intake lab in Guildford, the treatment you'll receive is identical: free diagnosis, one fixed price regardless of where your parcel originated, and we'll check everything before it makes its way back to you.
Business kit, wherever it sitsA NAS's disks or the entire NAS if the disks cannot be removed, RAID 5 disks identified as belonging to individual bays, or evidence material leave a Slough trading-estate unit or a Windsor office under the same tracked, insured cover. On the initial contact advise the urgency of the situation, and the case will be flagged prior to the delivery being moved.
All of it in one buildingNothing is sub-contracted out and everything is completed in-house: diagnosis, imaging and recovery all occur at our intake lab. One reference number tracks the device from the point it is received into the lab through to when it leaves again.

The things people most want to know, answered.

Is my postcode covered?

Yes, as long as you have an address where a tracked courier can deliver. Most of our cases originate from Maidenhead, Windsor and surrounding areas within east Berkshire but we receive packages via tracked courier from all over the country and we cover return postage.

Will the journey make things worse?

No, as long as it is correctly packaged. An external hard drive leaves whole in its own case with the lead and power supply; a single disk taken out of a machine will travel bare; and regardless of which method is used, proper packing including padding around all sides and a tracked service using an insured method are required. The shipping form details the steps involved in packaging and sending your items. The majority of items arrive at the lab in this manner.

Do you offer collection?

No, we do not have a collection service that we use to collect devices. Using tracked post to send it will be faster than a van, and fewer things could potentially go wrong. Get a quote first: please contact us either by telephone or complete the form. Once you receive the quote, you should package it and post it to us via a tracked and insured method of delivery. Alternatively, you are able to drop it off directly at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed). If you are sending a server, please send just its disks, labelled according to their corresponding bays. If you are posting a larger NAS unit and the disks come out, please post just the disks. If, however, they remain inside the unit, you may need to post the entire NAS unit. Sensitive evidence is worth a call first, so we can talk the packing through.

I am outside Berkshire; should I use a closer lab?

It's not how far away something is that matters, but who does the work and whether they are honest with you; when your parcel gets here, it will get opened & diagnosed the morning it arrives.

The opening move is always the same.

Get a quote first (ring the laboratory or fill out the form). After this point it is normally the parcel going from one place to another, not you, although you have the option of dropping it off at the Guildford intake laboratory instead.

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