Sent in from · Slough
Data recovery, Slough. A gigawatt of data centres. Your files on one disk.
Slough is the densest and most industrialised of the towns we cover. Slough has been home to an industrial area since 1920, which has expanded to encompass 474 acres. Alongside this, the area also houses laboratory space, including those situated on the Bath Road. In addition to these facilities, Slough currently hosts the greatest concentration of data centres within Europe, collectively using a volume of power approaching a gigawatt. So, if the one machine in your back office fails, none of that helps: you will need to call us for a quote before anything is unplugged. Clearly identify each hard drive with its corresponding bay number, then post them, tracked and insured, to the Guildford intake lab, or drop them off there (Monday to Friday, 9am to 5:30pm, no appointment needed). The cost of diagnosing your failed hardware is free of charge.
Describe the fault to an engineer
0800 6890668
What breaks on the trading estate.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| Warehouse server that no longer sees its array | Single array per unit, no spares kept | Urgent case, obtain a quote first, label disks with their respective bays and send all of them |
| USB stick sheared off in the socket | The sticks are used daily to transport documentation between offices, yards, and cabs | Each piece should be bagged (the broken piece included) |
| A four-bay NAS that lost a member during the spring season | Degraded arrays serve files as though nothing was wrong | Turn off the power supply before the second disk also fails |
| Encrypted laptop used for work and no key available | IT enabled BitLocker, but the key was never written down | You first need either the key, or the username and password of the account that stored it |
| A weekend that caused every file to be renamed in the shared folder | These firms (of this exact size) are the ones that attackers will target | Disconnect it first; our ransomware webpage should give you the rest of the instructions |
A Slough job from call to copy.
Slough's usual questions.
Do you have a Slough office?
No, and we deliberately don't have any. There are no labs or counters located in Slough and none in Maidenhead. One lab that has proper equipment to recover data from a failed hard disk will do a better job than a line of shops. And since most of our cases arrive by post, posting your drive is just as good: a parcel handed over in the morning reaches the bench the next working day, and a same-day courier you book yourself is an option when trading stops. Please request a quote first, by either telephone or using the quote form. Once you've received a quote, post your drive to us, tracked and insured, to the Guildford intake laboratory, or simply stop by (Monday to Friday, 9am to 5:30pm, no appointment needed) and drop it off.
Everything has stopped. How fast can you really be?
Tell us the company is at a standstill and this job moves up the list, as follows: opened when the package arrives, imaged in work hours, and an honest time frame given once the diagnosis can support one. Our hours are Monday to Friday, 9am to 5:30pm; our emergency page explains what makes things move.
Do you need the original controller to rebuild an array?
No. Your arrays are reconstructed using the images of the individual member disks, so the original controller is not required. First get a quote, then label each disk with the bay it was located in, send all of them (including the failed member) and do not touch the rebuild option.
What should a Slough business do first?
Contact us for a quote prior to disconnecting anything. In just a couple of minutes over the phone we will determine what went wrong and what depends on it. This will help make decisions regarding which disks are removed, how each disk is labelled, and which courier to book. Do not pack anything until after contacting us.
Other work that comes in from Slough.
Next door to Slough, on the same terms
From Slough, a courier beats the M4.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.