Spelthorne · Shepperton
Shepperton data recovery. Thirty-one stages at Littleton, and a village the river nearly encircles.
Shepperton is a Thames village on the north bank, wrapped by the river's last southern meander, with Shepperton Lock, the Desborough Cut and the man-made Desborough Island along its edge, and Spelthorne Borough Council and Surrey County Council above it. North of the village, on the old Littleton estate, sits something else entirely: Shepperton Studios, run by Pinewood Group, with thirty-one sound stages across about 1.5 million square feet, nine mixing theatres, twenty cutting rooms, two backlots and more than 150 businesses working on the lot, Amazon MGM Studios and Netflix among the long leaseholders. What that leaves in TW17 is freelancers and small suppliers moving irreplaceable material by hand — camera cards, shuttle drives, project and session files, conform data — next door to boatyards, joinery shops and one-person firms with a single disk each. Nothing is ever collected in Shepperton and there is no counter in Maidenhead either. The media goes by post, tracked and insured; the diagnosis costs nothing, and the quote returns as a single written figure.
Describe the fault to an engineer
0800 6890668
Five faults TW17 keeps sending in.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A portable SSD of the day's cards that will not mount | Freelancers move a shoot by hand long before any offline is confirmed | Unplug it, run nothing over it, and box it by itself |
| A shuttle drive that took a knock between a stage and a car | Sound stems, grade renders and conform data all travel on one disk | A knock is mechanical, and each retry costs more than it returns |
| The asset-library NAS in a prop and set-decoration firm | Reference photography built up over decades, on four disks in a cupboard | At the first warning, power it down; a NAS can go whole |
| A boatyard office machine that has sat damp for years by the lock | Hull surveys, job files and insurance photography, one copy of each | If it has been wet: no drying, no warming, no power |
| A workshop disk holding CNC programmes nobody wrote down twice | Joiners and fabricators draw a part once, for one customer | Send the disk itself, and name the software that wrote the files |
A Shepperton job, from the call to the copy back.
What TW17 asks before posting anything.
Do you cover Littleton, Upper Halliford and Laleham as well as the village?
All of TW17, and it changes nothing about how the job runs, because nobody collects anything. A fabrication unit on a Shepperton industrial estate and a home edit suite in a spare bedroom off the High Street are treated identically: the media travels to Guildford Data Recovery by tracked, insured post. Nobody is charged for the diagnosis. The number to ring is 0800 6890668, weekdays between 9am and 5:30pm.
Can unreleased production material be sent in?
Yes, and that is the default handling rather than a favour. Everything is booked in under a case number, not against a production or a person; engineers open only what the recovery actually requires; working copies are destroyed once your drive is back with you. If you would rather hand it across a desk than trust it to a courier, the intake laboratory takes drop-offs on weekdays.
A drive off the lot has started clicking. What do we do first?
Switch it off and leave it off. Clicking is mechanical, so every further power-up drags the heads across the same surface again, and recovery software aimed at a failing disk is the commonest way an ordinary job turns into a hard one. Seal it, post it tracked, and say on the phone what was on it. A single drive is quoted at £300 + VAT, written down before anyone opens anything.
We are working to a delivery date. Can a job be taken first?
Say so on the first call and it is flagged as it arrives: imaged ahead of the queue, worked straight through rather than picked up between other cases, and given a realistic date the moment the diagnosis says what the fault actually is. Nobody here will name a result before the disk has been read.
More of the jobs we close near Shepperton.
Next door to Shepperton, on the same terms
One tracked parcel out of Shepperton puts it on the bench.
Nothing is decided until the free diagnosis is in: leave the device off, and tell us what happened to it.