Ascot, SL5 · covered as standard
Data recovery in Ascot. The town keeps to the racing calendar. A failed drive keeps to none.
Ascot sits on high heathland with Windsor Great Park along its northern edge and Swinley Forest to the west, no river of consequence and no motorway inside the parish; the A332 runs up through the Park to Windsor and the A330 north to Maidenhead. The station is a junction, where the Waterloo line crosses the branch towards Aldershot. Drives leave all of it the same way, by tracked post, and the first look costs nothing.
Describe the fault to an engineer
0800 6890668
Five that keep arriving from SL5.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A camera card from a race day that will not open | Twenty-six race days a year, and the footage is not repeatable | Take the card out, shoot nothing else, post it as it is |
| The one office PC that will not start on a Monday | Small units on the business park run a single machine for years | We recover, your IT rebuilds |
| An external drive holding a season's worth of photographs | One copy only, carried between shoots and duplicated nowhere | The parcel this bench sees more than any other |
| A two-bay NAS that has quietly been running on one disk | A mirror hides a dead member until the survivor gives up too | Nothing is rebuilt until both disks are imaged |
| A laptop that was dropped and now clicks on start-up | Kit that lives in a car boot between venues gets handled roughly | Switch it off at once — every restart costs you more |
How a job from Ascot runs, start to finish.
Four things Ascot callers ask.
Do you cover Sunninghill and Sunningdale as well?
Yes — the whole of SL5 and Sunningdale with it: South Ascot, North Ascot, Sunninghill, Cheapside, Burleigh and the houses along the edge of the Great Park. Everything travels by tracked post, so the address makes no difference to the job.
We are flat out for race week — how fast can this move?
Say so when you ring and the case opens as a priority: looked at on the day of arrival, then imaged continuously through the working day rather than queued behind other work. Race weeks are precisely the circumstance priority handling exists for.
My camera says the card is corrupted. Are the pictures gone?
Usually not. What fails is the file table that indexes the card, while the frames sit untouched beneath it; even a formatted card keeps its images until new ones are recorded over the top. What decides the outcome is how soon the card leaves the camera.
What is the safest way to post a drive from SL5?
Pack it so nothing can move: an anti-static bag if you have one, then padding on all six sides, ideally in the original box. Send it tracked and fully insured with a printed shipping form beside the drive. The postage page sets out each step, and we pay the return carriage.
Other work that comes in from Ascot.
Next door to Ascot, on the same terms
One parcel from Ascot, and the work begins.
Nothing is decided until the free diagnosis is in: leave the device off, and tell us what happened to it.