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MHDR / Towns we cover / Ascot

Ascot, SL5 · covered as standard

Data recovery in Ascot. The town keeps to the racing calendar. A failed drive keeps to none.

Ascot sits on high heathland. To the north lies Windsor Great Park and to the west is Swinley Forest. Ascot does not have a river of any consequence and nor is a motorway within the parish. The A332 passes through Windsor Great Park to Windsor and the A330 heads north to Maidenhead. The station is a junction, where the Waterloo line meets the Aldershot branch. There are no counters in either Ascot or in Maidenhead, and most drives leave by tracked post. First ring or use the form to get a quote, then send the drive tracked and fully insured to the Guildford intake lab, or drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed), and receive your first review free.

Tracked post · we pay the return Diagnosed at no charge on arrival A written price that holds

Describe the fault to an engineer
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Five that keep arriving from SL5.

None of these? Run the triage →
The symptomWhy it turns up hereStart here
Footage on an unopenable camera card taken on race dayTwenty-six racing days per annum. Each time, the footage cannot be repeatedRemove the card, take no further images, obtain a quote beforehand, then post the camera card as it is
Office PC, the only one used by staff, which will not start on a MondaySmaller businesses on the business park using individual machines for long periods of timeWe recover, you rebuild your IT
External hard drive containing all photos from an entire season's eventsSingle copy only. Carried between each event and never duplicated elsewhereParcel seen by this bench more than any other
Two-bay NAS quietly using just one diskA mirror conceals a deceased member until the surviving member gives up tooNothing is rebuilt until both hard disk drives have been imaged
A laptop which fell to the ground and now makes a clicking noise when bootedKit stored in a car boot while being transported between locations may get rough handlingSwitch it off immediately: each time you reboot, it costs you even more
If you want to post it in: obtain a quote first via either phone or the online form. Then post the drive to our intake lab in Guildford, using a tracking service, and insure the drive against loss/damage. Alternatively, you may drop the drive off at our intake lab in Guildford, Monday to Friday, 9am to 5:30pm, no appointment needed. If posting the drive, please include the shipping form in the same box as the drive. We will cover the cost of sending the drive back to you. How to pack it is covered in detail on the postage page.

How a job from Ascot runs, start to finish.

A one-person business, stoppedWith no one left to do the job, an idle machine will cost the entire week. State this on the initial telephone contact: the case will move to the front of the queue, and you will be quoted a specific completion date instead of an estimated completion date.
No counter here, and none in MaidenheadNothing is handed in through a counter here or in Maidenhead; the intake laboratory is located in Guildford, approximately twenty-six minutes away by car from Ascot. Get a quote first via telephone or with the provided form, then send it tracked and insured by post to the Guildford intake laboratory. Alternatively, drop it off personally at the Guildford intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed).
A card the camera will not readThe moment a memory card malfunctions, remove it and cease: each additional frame written overwrites previous data. The warning almost always relates to the index rather than the pictures, and the pictures usually outlive the index.
The terms do not change by postcodeAn SL5 address is charged as any other: it does not cost anything for the initial diagnosis at the time of delivery; the price quoted to begin working on your data is given in writing before work starts; in most cases you only pay if we recover your data; and the postage to send your recovered items back is paid.

Four things Ascot callers ask.

Do you cover Sunninghill and Sunningdale as well?

Yes, all of SL5 & Sunningdale included: South Ascot, North Ascot, Sunninghill, Cheapside, Burleigh and the houses along the edge of the Great Park. Since most cases arrive via tracked post, and neither Ascot nor Maidenhead has a counter, your address will be irrelevant to our process. First get a quote from us either by phone or using our quote form, then send your media securely via tracked post to our intake lab in Guildford with insurance, or alternatively you may drop it off there yourself (Monday to Friday, 9am to 5:30pm, no appointment needed).

We are flat out for race week — how fast can this move?

Tell us about race week when you call & the case will open as high priority & will be viewed on receipt & processed throughout the working day ahead of other work. That is what priority processing is for.

My camera says the card is corrupted. Are the pictures gone?

Usually not. What gets lost is the file table which indexes the card, but the frames underneath it remain untouched; even a formatted card retains its images until new ones are written over the top of them. What matters is how soon your card leaves the camera.

What is the safest way to post a drive from SL5?

First get a quote from us either by phone or with our quote form, then wrap it so that nothing inside moves: an anti-static bag if available, and then wrapping with padding on all six sides, preferably in the original packaging. Then send your media tracked & insured to our Guildford intake lab and include your printed shipping form with your drive. Alternatively, you can drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed). Each step of postage is detailed on the postage page and we cover the cost of returning your package.

Other work that comes in from Ascot.

Getting images back → NAS recovery → Reading as RAW → Every town on the list →

Next door to Ascot, on the same terms

Windsor → Sunningdale → Bracknell → Virginia Water → Warfield →

A quote, then one parcel from Ascot, and the work begins.

Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.

0800 6890668

Ask for a free diagnosis Posting it to us