SL8 · where the Wye meets the Thames · Bourne End
Data recovery for Bourne End. Every Marlow train changes ends here; the parcel does not.
Bourne End is located on the Buckinghamshire side of the confluence of the River Wye and the Thames, where the Wye flows into the Thames after its run down from West Wycombe through Loudwater and Wooburn. In this way, the village derives its name from the River Wye's confluence with the River Thames. It is designated as an area known as SL8, and it sits in the parish of Wooburn and Bourne End, beside Wooburn and Wooburn Green. There are 7,166 people who live in the village according to the results of the 2021 census. Every passenger train from Marlow will stop and turn around at Bourne End railway station because of how the branch joins via a trailing connection. The last time passengers were able to travel all the way to London without changing trains was in May 2017. The High Wycombe line closed in May 1970. The industrial section of the village includes Wessex Road and Cores End Road: Jacksons Industrial Estate and Bourne End Business Park. This also includes commercial areas such as Boston Drive, with light engineering, printing and signage, wholesaling and logistics. There is also a marina and the Upper Thames Sailing Club located down by the water. What the whole village has in common is one disk per business, very often kept in a building that nobody designed to hold a computer. Get a quote first, by phone or with the form, then post it tracked and insured to the Guildford intake lab, or drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed); the diagnosis is free.
Describe the fault to an engineer
0800 6890668
What arrives from SL8, and what caused it.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A workshop PC taken from a Wessex Road engineering unit | CAD/CAM and inspection records all on one machine with metal particles blowing through the fans | Shut off power, and get a quote before posting the hard drive from within the tower, not the tower itself |
| Eight years since this signmaker's drive was last turned off (or powered down) | The customers' artwork, cut files and colour profiles are all saved on it, but no one upstream stores copies of any of them | Stop writing to it; every time you create a job, you will lose some options |
| The wholesaler uses a server that is located in an uninsulated storage unit | All stock information, pricing and customer history are stored in the same database, and the building where the database is housed freezes during January and gets very hot during July | Obtain a quote first. A server or RAID configuration will be posted as individual bare disks that are identified by bay number. |
| There is a laptop at the boatyard used in a portacabin near the moorings | The boatyard keeps mooring agreements, engine history records, and survey reports, and stores all of these documents on one machine | Damp is the local enemy; bagging is better than drying out damaged gear |
| A card of footage from Bourne End Week, which will not open | In late May during one weekend, whatever person happened to be carrying the camera that year took this footage | Remove the card from your device, don't touch it again, obtain a quote before posting it to us as it came |
A Bourne End case, start to finish.
What SL8 asks us.
Can a NAS from a Wessex Road unit travel whole?
Yes, but remove the drives if you can, label them by bay, and only send the entire NAS unit if you are unable to remove the drives yourself. Guildford's rule allows an external drive still in its own case to be sent complete, with its cable and power supply, and you may also send a NAS unit. However, a server or a RAID will have to come in as individual drives, which will be clearly labelled for the bay they were located within. Please ensure that you completely shut down the system before sending it. Never allow anyone to select 'Rebuild' whilst attempting to repair it, and get a quote before it travels.
A disk has come out of a damp store room. What now?
Leave it wet, let it stay closed up, and unplug it. What moisture leaves behind when it evaporates is what will ruin your platter, and a warm airing cupboard will finish off the work. Bag it, call us to tell us what it sat in, and allow the bench to clean it properly.
There is no through train to London. Does the post have the same problem?
There are none at all: a package never changes in Maidenhead. Get a quote before you send your package; if it is handed over in SL8 on a weekday, sent tracked and insured, it usually arrives with an engineer by the following morning. Whatever happens to your data after that, we will cover the costs of returning your package back to yourself.
Is there a counter anywhere near?
There is not one in Bourne End. There is also not one in Wooburn Green, or in Maidenhead. There is only one laboratory, rather than a shop in each village: Guildford Data Recovery, the Guildford intake lab, which accepts drop-offs Monday to Friday, 9am to 5:30pm, with no appointment needed. A vast majority of packages arrive via tracked, insured post instead; either way, get a quote first, by telephone (0800 6890668) or using the form provided.
Also read, if you are in Bourne End.
Next door to Bourne End, on the same terms
A quote, then one tracked parcel down the A404, and Bourne End has its answer.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.