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MHDR Maidenhead Data Recovery 0800 6890668 Send it in
MHDR / Talk to us, or send it in

The lab · reach us

Write to us or pick up the phone.

Please tell us about the failure on your device and the data that is on it. One of our engineers will get back to you within a working day at the latest; normally sooner. Alternatively, if you'd prefer to talk to one of our engineers by telephone, we are happy to do so, as we don't operate through a call centre and therefore they can speak directly with you.

Describe the fault to an engineer
0800 6890668

Tell us what happened.

No charge to diagnose · one fixed written quote · nothing paid in advance. Enquiries reach the support desk and are answered within a working day; we are open Mon–Fri 9am–5:30pm.

Packing it so it arrives intact.

Address the parcel exactly like thisGuildford Data Recovery
Building 2
Ground Floor
Guildford Business Park
Guildford
GU2 8XG
Pad every sideBefore sending us your hard drive, please get a quote first. Then remove the bare hard drive from the PC, Mac, laptop or recorder it's being used in; don't include the rest of the machine. Send an external drive whole, in its case, with its cable and power supply. If it's possible, remove the individual disk drives from a network storage system (NAS) and label them accordingly (by bay number), but if not, just send us the complete NAS. The contents of the box should be securely fastened to prevent movement during transportation, and smaller items can be placed in a padded envelope or bag.
Tracked post, fully insuredKeep your proof of postage receipt safe and do treat your postal insurance seriously. Once posted, the item is completely outside of your control until delivery. Sorry, but we are unable to take mobile phones or tablets.
The form goes in tooIf you include a printed version of this form in the box containing your device, our intake team will book it into our system as soon as we open it, using the details provided here: shipping form download. We will also cover the cost of returning the device to you.

The paperwork, set out openly.

Every job is taken on under our published terms — Terms & Conditions (PDF) · Privacy policy. Maidenhead Data Recovery is a trading name; the company is Easy Data Recovery Ltd, registered in Northern Ireland as NI625698 and with the ICO as ZC173784.

The things people most want to know, answered.

Where do I post the device?

Please make certain to clearly label your parcel with the correct address: Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XG. Additionally, write "Guildford Data Recovery" above your delivery address. Our intake bench is operated from within the same building under the name Guildford, so anything sent to us under our own name may be refused at the door. Please get a quote first, before posting your item, by either calling us on the telephone or completing our online quote form. Then post it tracked and insured, or, if you wish to drop it off by hand, you are welcome to do so at our Guildford intake lab (open Monday to Friday, 9am to 5:30pm, no appointment needed). The assessment starts on the day the box is opened, and we will cover the cost of returning your item.

Is it possible to hand it over in person?

Yes, however the majority of Berkshire residents send their item to the Guildford lab by post. There is no reception counter in Maidenhead, so anyone delivering an item in person brings it to the Guildford intake lab, which can be found at: Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XG. The Guildford intake lab is open Monday to Friday, 9am to 5:30pm. First, please get a quote, either by contacting us by telephone or by filling out the online quote form. Then please bring your item into the Guildford intake lab; no appointment is needed.

Do you publish an email address?

Please complete the contact form (above) as opposed to sending your enquiry via email: this way your enquiry reaches the support desk with the details your case opens with. However, if you prefer to telephone, there is a freephone number available, which is 0800 6890668, Monday to Friday, 9am to 5:30pm.

What else belongs in the parcel?

The drive along with any caddy components or leads that relate to the item and a printed, completed shipping form. If the item has been encrypted please include the encryption password or recovery key on the shipping form. A single external drive is to be sent whole, in its casing, including its cable and power supply; for other types of item do not send the power supply unless specifically requested.

The sooner it reaches us, the sooner we begin.

The diagnosis of your issue will be complimentary; prior to commencing any charged work you will be notified in writing of a one-off figure relating to your issues; the item will also be treated with the respect due to the content of the item.

0800 6890668

Ask for a free diagnosis Posting it to us