We are booking in new cases · Weekdays, 9am–5:30pm Urgent case? Call 0800 6890668
MHDR Maidenhead Data Recovery 0800 6890668 Send it in
MHDR / Talk to us, or send it in

The lab · reach us

Write to us or pick up the phone.

Tell us what failed and what is on it, and an engineer will come back to you within a working day, usually a good deal sooner. If you would rather talk it through, the phone is answered by the people who do the work; there is no call centre in between.

Describe the fault to an engineer
0800 6890668

Tell us what happened.

No charge to diagnose · one fixed written quote · nothing paid in advance. Enquiries reach the support desk and are answered within a working day; we are open Mon–Fri 9am–5:30pm.

Packing it so it arrives intact.

Address the parcel exactly like thisGuildford Data Recovery
Building 2
Ground Floor
Guildford Business Park
Guildford
GU2 8XH
Pad every sideTake the drive out of a PC, Mac, laptop or recorder and send it bare; an external can stay in its case and a NAS travels whole. Pack it so nothing moves, with small items in a padded bag.
Tracked post, fully insuredKeep hold of the posting receipt, and take the insurance seriously — the box is out of your hands for the whole journey. Phones and tablets we cannot take.
The form goes in tooWith a printed copy in the box, the device is booked in the moment the parcel is opened — open the shipping form (PDF). The return journey we pay for.

The paperwork, set out openly.

Every job is taken on under our published terms — Terms & Conditions (PDF) · Privacy policy. Maidenhead Data Recovery is a trading name; the company is Easy Data Recovery Ltd, registered in Northern Ireland as NI625698 and with the ICO as ZC173784.

The things people most want to know, answered.

Where do I post the device?

Address the parcel to Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH, writing Guildford Data Recovery above the address: our intake bench works inside that building under the Guildford name, and a parcel labelled with ours may be turned away at the door. Send it tracked and insured. Assessment begins the day the box is opened, and we pay the journey home.

Is it possible to hand it over in person?

You can, though most people across Berkshire settle on the post. There is no counter in Maidenhead itself, so anything handed over in person goes to the intake bench in Guildford: Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH, weekdays 9am–5:30pm. Ring before you set off and an engineer will book it in as you arrive.

Do you publish an email address?

Put it in writing through the form above rather than an inbox: it reaches the support desk with the detail a case opens with. Prefer to speak? The line is 0800 6890668, Mon–Fri 9am–5:30pm.

What else belongs in the parcel?

The drive, any caddy parts or leads that belong with it, and a printed shipping form. If it is encrypted, the form is where the password or recovery key goes. Leave the power supply at home unless we have asked for it.

The sooner it is posted, the sooner we begin.

The diagnosis is free, a single written figure reaches you before any chargeable work begins, and the device is handled with the care its contents deserve.

0800 6890668

Ask for a free diagnosis Posting it to us