Spelthorne, TW15 · Ashford, Surrey
Data recovery in Ashford. The ticket says Ashford (Surrey), and that is not an accident.
Ashford is a TW15 town located within Spelthorne in Surrey. Its station is printed as Ashford (Surrey) on tickets and timetables, so that nobody confuses it with the Ashford in Kent. It lies inland, east of Staines-upon-Thames, with the A30 on its north side and the Queen Mary Reservoir to its south: 707 acres of Thames Water reservoir raised above the surrounding ground, so it is neither a lake nor a park. Ashford Hospital, on London Road, is home to an urgent treatment centre rather than an A&E, and a number of clinics and private practices have established themselves along the A30 around it. The rest of the working town is involved in freight forwarding, ground handling and airport services, out of the TW15 and TW14 estates. Those are the types of things that reach the bench: an array holding consignment records and customs declarations, the disks from a recorder with weeks' worth of footage on them, the disks from a small server holding a practice database whose installer retired many years ago, and a club's scanned history on the drive from one volunteer's laptop. The first look is free.
Describe the fault to an engineer
0800 6890668
Five that arrive from TW15.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A four-disk array containing the consignment records | Forwarders' customs and dangerous-goods documentation is stored on their own internal servers | Do not rebuild it; get a quote first, and a RAID is sent as individual bare disks, labelled in bay order |
| A video recorder holding several weeks of yard video footage | Estate units save their data to a box in a cupboard, and nowhere else | Turn the power off, obtain a price quote first, then send the disks in bay order, not the enclosure |
| A practice server with the appointment system and image exports | The clinics along the A30 have small internal servers that were set up many years ago by someone who has since retired | No further data should be written to it; it is imaged before any other actions are taken |
| One single NAS at a school with student records and years' worth of photos | One box in a locked cabinet, one hard drive away from a really big issue | If your system starts giving warnings, shut it down immediately and obtain a quote first. If possible, post the drives labelled by bay, or else post the entire unit. |
| The club has a laptop with member information, race results and scanned history | This one person volunteered to digitise decades' worth of sailing club documents using their own computer | Keep the unit turned off and explain what happened leading up to this point |
What happens to an Ashford parcel.
What TW15 rings to ask.
Is this the Ashford in Kent?
No. This is Ashford in Surrey, located in TW15, in Spelthorne, and the train timetables and tickets clearly print the station as Ashford (Surrey) so that it is clear and distinguishable from the Ashford station in Kent. Most drives go to the laboratory at Guildford Business Park in the same manner, via tracked, insured post, to be analysed at our intake lab. First get a quote either by phone or using the form, then post the drive to us at Guildford Data Recovery, Guildford Business Park, GU2 8XG. If you'd prefer to physically deliver the drive to us, you can drop it off at the Guildford intake lab Monday to Friday, 9am to 5:30pm, and no appointment is necessary.
Does Ashford have anywhere to drop a drive off?
No, nor does Maidenhead: we have no offices, vans or collection routes. Whichever way your item travels, please obtain a price quote prior to sending your item. Please contact us by telephone or complete our request form. If you prefer to personally deliver your item to the Guildford intake lab, you can bring it to our facility during regular hours of operation (Monday to Friday, 9am to 5:30pm). No appointment is needed. Most people choose to post their items to us instead, and these items will be fully tracked and insured while they travel, with the return carriage already covered.
The yard DVR has stopped and we need the footage. Can it be read?
Typically. The DVR/NVR stores to standard disks formatted as per its layout. Thus these disks need to be cloned first and the video rebuilt from those clones afterwards. Never re-initialise the unit or swap a disk to try it; this is what will erase the videos. First, turn the unit off, pull the disks from bays in correct order, label them, and get a quote before posting them; either use the quote request form online or call us. Once the quote is received, post them tracked and insured to our Guildford intake lab, or alternatively drop them off there (Monday to Friday, 9am to 5:30pm, no appointment needed). DVR/NVR work is quoted at £400 + VAT after completing the free diagnostic service. In most cases you only pay if we recover your data. Embedded DVR/NVR jobs are one of three types of jobs where we require a 50% deposit; the remaining balance will only be invoiced if we successfully recover your files.
A clinic database sits on a server nobody supports any more. Where do we start?
Stop writing to it; call us. The disks are imaged first so that the originals do not become working copies, and any subsequent diagnosis is free. If in fact the practice has stopped, state this: a "priority" designation is applied to these cases, they go into imaging first and are worked straight through, and once the diagnostic results are available, an honest timescale is used for completing the case.
What else we handle around Ashford, Surrey.
Next door to Ashford, on the same terms
Ashford gets a quote, then sends a tracked box or drops it off at Guildford.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.