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MHDR / Towns we cover / Great Missenden

Great Missenden · HP16, in the Misbourne valley

Data recovery for Great Missenden. Chiltern trains only here, and usually one copy only.

Great Missenden is a village and says so: a parish council rather than a town council, a High Street the A413 has bypassed since the 1960s, and the Misbourne rising in a field on the edge of it. The Chilterns National Landscape starts at the door. The trains are Chiltern Railways and nothing else — this is the London to Aylesbury line, between Amersham and Wendover, and no Underground train has ever called here — so the village keeps London hours on a diesel timetable. What is here is an abbey turned conference centre, a private hospital, a museum charity on the High Street holding an author's papers, schools, farms, and a long list of people working alone in converted outbuildings for clients nowhere near. Their work tends to exist in exactly one place: an edit on two portable drives that travel in the same bag, site records on a laptop that lives in a van. Nobody collects anything — the drive goes to Guildford by tracked, insured post.

Tracked post · we pay the return Diagnosed at no charge on arrival A written price that holds

Describe the fault to an engineer
0800 6890668

The five faults HP16 sends most.

None of these? Run the triage →
The symptomWhy it turns up hereStart here
A project drive that stopped mid-editRushes, timeline and cache all sat on the same diskQuit the software, unplug it, and post the drive itself
A site laptop that lives in a vanSurveys, timesheets and progress photography, none of it copied offWe recover, your IT rebuilds
Two portable drives carried in one bagThe backup travels with the original and falls the same distanceSend both; the healthier one often fills the gaps
A venue office PC holding years of bookingsRoom layouts, contracts and supplier terms build up on one machineImage it before anyone tries a repair tool on it
A farm office machine carrying the livestock recordsHerd books, spray diaries and grant paperwork, kept nowhere elseTell us the inspection date and the work is planned back from it
If you post it in: post it to our intake lab tracked and fully insured, and slip the shipping form in beside the drive; we pay the return leg. How to pack it is covered in detail on the postage page.

What happens after the parcel leaves the village.

Working alone, and stoppedWhen there is nobody else to pick the work up, a dead machine costs a whole week rather than an afternoon. Say that when you first ring: the case moves up the queue, and what you are given is a date to work to instead of a range.
No counter in the villageNothing is taken in over a counter in Great Missenden or in Maidenhead, and nobody collects. Media goes by tracked, insured post to Guildford Data Recovery, on the ground floor of Building 2, Guildford Business Park, GU2 8XH — that name on the label and not this site's, or the parcel can be turned away. Weekday drop-offs are taken there as well, 9am to 5:30pm.
Whole, or as bare disksAn external drive in its own enclosure posts whole, and a NAS unit posts whole as well — send the box as it stands. A server or a RAID does not: strip it and send bare disks, noting the bay position of each one. Ring 0800 6890668 on a weekday and you will be told which applies before you start unscrewing anything.
The terms are the same in every postcodeAn HP16 address changes none of the terms. Looking at it costs nothing. Then comes one written figure that holds: one drive £300 + VAT, a card or stick £250 + VAT, a recorder out of a CCTV, DVR or NVR system £400 + VAT, from £500 + VAT where the job takes in a RAID, a NAS, a server or a second disk, and £800 + VAT for virtual machine image work and forensic instructions. No recovery, no fee applies to every job but three — forensic instructions, embedded recorder work, and repairs needing donor components fitted inside the drive — and those three take a 50% deposit.

Four questions that come in from HP16.

Do you cover South Heath, Prestwood and Little Kingshill too?

Yes, and Little Missenden with them — the whole of HP16 and the lanes off the A413. Every case moves the same way, by tracked and insured post to the intake laboratory, so a village address is no harder to serve than a town one and costs nothing extra to send back.

An edit is due and the project drive has stopped. How fast can this move?

Mention it on the call and the job is urgent from the outset: examined the day the parcel lands, then imaged without a break instead of queueing behind other work. A delivery date you cannot move is exactly the case for it.

The camera says the card is corrupted. Is the footage lost?

Usually not. A corruption warning almost always means the card's index is broken, not that the pictures have gone; they stay where they were written until the camera records something new on top. Take the card out at once and post it as it is — that one decision matters more than anything done afterwards.

How do we pack a drive that has to go in the post?

So that nothing inside it can move. An anti-static bag where you can find one, padding right round it, and the carton it came in if that still exists. Send it tracked and fully insured with a printed shipping form tucked in next to the drive; the return carriage is paid at this end.

Also read, if you are in Great Missenden.

Getting images back → Soaked, damp or flooded → Database files → All the places we cover →

Next door to Great Missenden, on the same terms

Amersham → Chesham → Princes Risborough →

One parcel out of HP16, and the bench has it.

Nothing is decided until the free diagnosis is in: leave the device off, and tell us what happened to it.

0800 6890668

Ask for a free diagnosis Posting it to us