Great Missenden · HP16, in the Misbourne valley
Data recovery for Great Missenden. Chiltern trains only here, and usually one copy only.
Great Missenden is a village, and says so: a parish council rather than a town council, and the A413 has bypassed its High Street since the 1960s. In the field just outside the village rises the River Misbourne. At the entrance to the village begins the Chilterns National Landscape. The railway station serves only Chiltern Railways (the London to Aylesbury line between Amersham and Wendover) and no Underground service has stopped at this station since 1961. Therefore the village follows a diesel timetable based upon the normal London hours. There is however an abbey that is now used as a conference centre, a private hospital, a museum charity located on the High Street housing an author's papers, schools, farms and a myriad number of individuals who operate from converted outbuildings for clients who may be nowhere near. Each individual's work usually exists in only one location: i.e., edits are completed on two portable hard drives that travel together in one bag. Site records are maintained on a laptop that resides in a van. No-one collects anything, and there is no counter in Great Missenden nor in Maidenhead. Get a quote first, via telephone or by filling out the contact form provided on our website. After obtaining a quote, send the drive (tracked & insured) to the Guildford intake laboratory as most people do. Alternatively you could simply drop it off at the Guildford intake laboratory, Monday to Friday, 9am to 5:30pm, no appointment needed.
Describe the fault to an engineer
0800 6890668
The five faults HP16 sends most.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| An incomplete edit interrupted when the project drive stopped | The rushes, timeline and cache are all on the same hard disk | Close the software, disconnect the power cord from the unit, obtain a quote before sending us the damaged drive itself |
| A laptop used at job sites resides in a van | There is no data backed up to another source (e.g. surveys, time sheets, progress photography) | We recover, you rebuild your IT |
| Both portable drives are contained in one bag | The backup travels with the original, and therefore both fall the same distance | Obtain a quote from us prior to sending, then send the backup along with the original; there's a good chance that the healthier one will fill in some of the gaps |
| A PC located within a venue office has been storing booking records for many years | Over time room layouts, contracts and suppliers' terms and conditions have built up on that machine | Image it before anyone tries any repair tools on it to get your data back |
| The farm office machine that holds all of the livestock records | Herd books, spray diaries and grant paperwork, held nowhere else | Tell us the inspection date and then we'll plan our work back from it |
What happens after the parcel leaves the village.
Four questions that come in from HP16.
Do you cover South Heath, Prestwood and Little Kingshill too?
Yes, and that includes Little Missenden as well as all of HP16 and the lanes leading off the A413. We do not have a counter in HP16, nor in Maidenhead, and almost all cases are sent to the intake laboratory by tracked and insured post, so serving a village address is just as simple as a town one and costs nothing extra to get it back to you. First get a quote, either over the phone or using the form, then post it. If you would prefer, you can drop it off at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed).
An edit is due and the project drive has stopped. How fast can this move?
Let us know at the time of the call that the item is urgent, and it will be examined the day it arrives. It will then be imaged continuously without pause rather than waiting behind all the other jobs. A delivery date you can't adjust is exactly the case for this.
The camera says the card is corrupted. Is the footage lost?
Typically not. A corruption warning almost always means the card's index is damaged, not that your images have gone; they are most likely to remain intact (the data of each image remains in its original place) until the camera places new data over old. Remove the card immediately (this is the single most important step after the issue occurs), get a quote first, then post the card as it is.
How do we pack a drive that has to go in the post?
In order to prevent internal movement. Place the drive into a static-free bag if you can find one. Surround it completely with padding. If possible, include the packaging material which originally contained it. First contact us for a quote via telephone or our online quote request form prior to sending it. Next, post it tracked and fully insured to the Guildford intake laboratory, with a printed version of the shipping form included along with the drive, or drop it off there (Monday to Friday, 9am to 5:30pm, no appointment necessary). We will pay for the return postage.
Also read, if you are in Great Missenden.
Next door to Great Missenden, on the same terms
A quote, then one parcel out of HP16, and the bench has it.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.