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MHDR / Towns we cover / Princes Risborough

Princes Risborough · HP27, under the scarp

Data recovery, Princes Risborough. Where the Oxford and Marylebone lines meet the Aylesbury shuttle.

Princes Risborough is situated on a natural crossing point in the Chiltern escarpment. The Whiteleaf Cross has been carved directly into the chalk rock above Princes Risborough and the Ridgeway runs along the scarp. Princes Risborough is the only junction of note for this area of Buckinghamshire, as it serves as a connection point for rail services going east to London's Marylebone station and west to Oxford, while platform one handles an irregular service to Aylesbury and platform four deals with services provided by the Chinnor heritage railway. Additionally, it is the most industrially developed town in this region of the Chilterns. In 2002, furniture manufacturer Ercol relocated their manufacturing facilities and headquarters to Princes Risborough from nearby High Wycombe. Bed and mattress manufacturer Hypnos, incorporated in 1926, has a registration address at Longwick Road. Other businesses such as joineries and component suppliers are found in close proximity to these two companies, along with upholstery subcontractors, hauliers off the A4010 and builders whose records never leave the van. What goes missing here took years to build and exists nowhere else upstream: nesting programs, jig designs, cutting layouts, tacho downloads and setting-out data. There are no collections made here; get a quote first by calling or using our online quotation form. Once your quote is accepted, your drive will typically travel by post, monitored, insured and tracked, to the Guildford intake laboratory where it will be processed. However, drives may also be dropped off there (Monday to Friday, 9am to 5:30pm, no appointment needed), and the diagnosis at the other end is free.

Tracked post · we pay the return Diagnosed at no charge on arrival A written price that holds

Describe the fault to an engineer
0800 6890668

Five that arrive from HP27 again and again.

None of these? Run the triage →
The symptomWhy it turns up hereStart here
A workshop PC beside your sawAll of your nesting software programs & tooling files are all clogged up with dust and have never been imagedJust shut off the computer and ask for a quote before sending us the hard drive (not the entire cabinet)
Your plant room server always runs hotThe production schedules & traceability records are stored on ageing disksWe recover, you rebuild your IT
There is a library of patterns on one of your upholstery machinesOver time you've created a lot of cutting plans, and no copy is held upstreamDo not cut on it any more; get a quote first, and send us the computer disk as it currently stands
A haulier's office PC at the end of the quarterAll tacho downloads, manifests & vehicle maintenance history are stored in one placeSay which record(s) the inspection is intended to view
A laptop used on-site that gets placed in the van when you go homeProgress photographs and setting-out information completed on-site and retained on-siteGive us the date expected by your client, and all of the work is performed to meet this date
If you want to post it in: obtain a quote first via either phone or the online form. Then post the drive to our intake lab in Guildford, using a tracking service, and insure the drive against loss/damage. Alternatively, you may drop the drive off at our intake lab in Guildford, Monday to Friday, 9am to 5:30pm, no appointment needed. If posting the drive, please include the shipping form in the same box as the drive. We will cover the cost of sending the drive back to you. How to pack it is covered in detail on the postage page.

After the box leaves HP27.

Manufacturing files stay yoursPrograms, drawings, costings and client lists represent confidential information as part of your business, and we handle them as such. The device is entered into the system under a case number (never by company name). Only what needs to be opened for analysis is accessed in our lab, and nothing leaves the facility.
Posting from HP27Get a quote first, over the phone or by completing the quote form. Most media then travels via trackable insured post to our intake lab: Guildford Data Recovery, Guildford Business Park, Building 2, Ground Floor, GU2 8XG. Please include the shipping form with the hard drive and label the box with Guildford Data Recovery rather than this site's name, or the courier can be turned away. Drop-offs are accepted at this address, Monday to Friday, 9am to 5:30pm, no appointment necessary.
Whole units and bare disksAfter getting a quote, an external drive travels whole to our location, enclosed in its original enclosure with its cable and power supply included. NAS devices travel as individual disks removed from the unit and labelled by disk bay (if possible), otherwise as single units. Servers and RAIDs cannot travel as whole units; send them as individual bare disks and clearly identify each disk by bay position. If you're unsure which one falls into the category of being sent as a bare disk, please call 0800 6890668, Monday to Friday, 9am to 5:30pm, before you remove any parts.
The price, fixed in writingThere's no charge to diagnose the problem. The quote provided will be one figure and remains the same. Recorder disks (CCTV/DVR/NVR) cost £400 + VAT; hard drives on their own cost £300 + VAT; cards/sticks cost £250 + VAT; it costs from £500 + VAT when two disks, a NAS unit, a RAID system or a server are involved; and £800 + VAT in all cases where virtual machine images or forensic instructions are required. In most cases you only pay if we recover your data; the exceptions, however, are three types of job (forensic instructions, embedded recorder work & repair jobs requiring donor parts to be fitted into the drive). These jobs require an initial 50% deposit, with the remainder only payable upon successful recovery of your data.

What Princes Risborough asks on the phone.

Do you cover Monks Risborough, Horsenden and Longwick?

All of them. Monks Risborough and part of Horsenden lie within the parish boundaries of Princes Risborough. Although Longwick lies outside those same boundaries, despite the road name, it still falls into our recovery area: get a quote first, via telephone call or by completing the quote form; most devices are then dispatched via tracked and insured postal service, and you may also drop your equipment off personally at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment necessary). An HP27 parcel posted on a weekday will normally arrive on the bench the very next morning.

Our programmes are on the machine beside the saw. Can those be recovered?

Usually yes. Nesting programs, jig drawings and tooling files are just files, and a workshop computer full of sawdust will fail in the same way as any other PC. Simply identify which components and programs production can't be completed without, and it is these that get prioritised for checking and return before all else.

The server in our plant room runs hot. Would that be the cause?

It is one of the most common in this area. Heat can shorten bearing life but also affects electronics gradually; that's why the production and traceability records tend to disappear gradually. Stop turning it off and on to see if it comes back, turn it off completely and let us know how many disks it has when you call.

Is a Princes Risborough job handled any differently?

No. There is no counter available in the town, none in Maidenhead and there is no van; therefore most cases arrive at the intake laboratory in Guildford via postal service. Get a price quote first, either over the phone or using the form, and send it to us (tracked and insured) or drop it off at the Guildford intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment necessary). The cost of diagnosis is free, the price we have given you as a quote will remain the same once you have it, and the postage to take it home will be covered.

The rest of what Princes Risborough sends us.

Next door to Princes Risborough, on the same terms

A quote, then one tracked label out of Princes Risborough.

Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.

0800 6890668