In the borough · Windsor
Data recovery in Windsor. Bookings, rotas, race-day photographs. All on one disk.
Windsor keeps a great deal on disks nobody thinks about until they stop: bookings and rotas behind a visitor trade of 12.73 million trips a year across the borough, ledgers in the hotels under the Castle walls, office files at Windsor One and Millstream, photographs at home in Clewer and Dedworth. When one goes quiet it travels to the Guildford lab as a tracked parcel, and the diagnosis costs nothing.
Describe the fault to an engineer
0800 6890668
What Windsor stands to lose.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A hotel PC dead with the season's bookings on it | The borough's visitor trade carries 11,430 jobs, and all of it is recorded | Handled in confidence from the moment it lands |
| A card filled at the racecourse on a summer evening | Evening fixtures, the Horse Show and weddings fill cards, and cards do fail | Stop shooting, eject it, and write nothing further |
| An accounts desktop lost in the week of year end | Deadlines have a way of finding the oldest tower in the room | Take the disk out and post that on its own |
| An external from a Windsor shop office | Small firms keep invoices, artwork and photographs on one portable disk | Post it before the fault widens further |
| A pupil's laptop dead the week work is due | Terms end here the way they end anywhere, on a fixed date | Give us the date and the queue is built around it |
The shape of a Windsor case.
What Windsor usually asks.
Windsor is minutes from Maidenhead — does posting cost a day?
Rarely more than one, and often less. A parcel handed in at Windsor before the afternoon collection is usually waiting when the lab opens, and the free diagnosis begins that morning. The return leg home is ours.
A camera card was formatted — are the pictures still there?
Usually. Formatting rewrites the index and leaves the image data where it sat, and a shoot split across files can often be reassembled. One condition, and it is absolute: nothing more is written to that card.
A machine in our Windsor office will not start. What first?
Ring the lab and describe what stopped and what it was running. Between us we settle what travels, how it is packed and whether priority earns its keep. The diagnosis is free whichever way that goes.
Could someone collect the drive from Windsor?
No. For a drive or a laptop a tracked, insured courier is faster and less eventful than a van. Where the item is awkward, a full server or something heavy, ring first and we will agree how it travels.
Also read, if you are in Windsor.
Next door to Windsor, on the same terms
A Windsor case begins with one tracked box.
Nothing is decided until the free diagnosis is in: leave the device off, and tell us what happened to it.