In the borough · Windsor
Data recovery in Windsor. Bookings, rotas, race-day photographs. All on one disk.
Windsor stores a lot of things away on disks that people don't think about until they stop working: booking information and rota schedules behind a visitor trade of 12.73 million trips a year across the borough, records at the hotels under the Castle walls, documents at the Windsor One and Millstream offices, photos at home in Clewer and Dedworth. If one stops, get a quote first, either by telephone or using our quote form. Most are then sent to the Guildford intake lab as a tracked parcel, though you can also drop your disk off there directly (Monday to Friday, 9am to 5:30pm, no appointment needed), and the analysis will cost you nothing.
Describe the fault to an engineer
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What Windsor stands to lose.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A hotel PC which has died with the season's bookings still loaded onto it | The borough's tourist industry supports 11,430 jobs, and all of it is logged | It is treated confidentially from when it arrives |
| Card filled at the race course on a summer evening | Evening race meetings, the Horse Show and weddings fill up cards, and cards do fail | Do not shoot. Eject the card. Write nothing else |
| Lost desktop for accounts during the week of year end | Deadlines have a funny way of locating the oldest tower computer in the room | First get a quote. Then pull out the disk. Then post that separately |
| An external drive from a Windsor shop office | Small businesses retain their invoicing documents, artwork and photos all on one portable disk | First, get a quote, then send it via post before the issue gets worse |
| A student's laptop that died just as a piece of coursework is due | Terms end here the way they end everywhere else, on a set date | Just provide the date and we will build a queue based on that date |
The shape of a Windsor case.
What Windsor usually asks.
Windsor is minutes from Maidenhead: does posting to Guildford cost a day?
Rarely more than one, and often less, even though the testing is performed at the Guildford intake laboratory and not in Maidenhead. Obtain a quote first; a parcel handed in at Windsor prior to the afternoon collection will then likely be waiting for us when we arrive at the lab, and our free diagnostic services can start early that day. The return leg home is ours.
A camera card was formatted — are the pictures still there?
Usually. In the case of formatting, a new index gets written and the image information remains exactly where it originally was. Additionally, when a shoot is split across multiple files, the images can frequently be reassembled. However, there is one condition, and this condition is absolute: nothing else must be written to that card.
A machine in our Windsor office will not start. What first?
Call the laboratory and provide us with all of the details regarding what stopped and what it was running prior to stopping. First obtain a quote from us. Together we will decide what will travel (the drive or disks, never the entire machine), how it will be packed and whether using priority service is justified. Whichever way that goes, there will be no charge for diagnostics.
Could someone collect the drive from Windsor?
No. Obtain a quote first, then send the drive via postal service (tracked and insured), which tends to be quicker and less eventful than a van, or drop it off at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed). When items are difficult to handle (for example full servers or very heavy items), the individual disks are removed and sent separately, labelled by bay. Call ahead if you have any doubts about how to proceed.
Also read, if you are in Windsor.
Next door to Windsor, on the same terms
A Windsor case begins with a quote, then one tracked box.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.