Virginia Water, GU25 · Runnymede borough
Data recovery for Virginia Water. Two lines meet at the station, and the lake belongs to the Great Park.
Virginia Water is a GU25 village which lies between the A30 and the M3, with the same local authority council (Runnymede) as Egham, but with a different postcode. On the western side of Virginia Water it borders Windsor Great Park, which includes Virginia Water Lake and the Savill Garden (both being Crown Estate ground rather than village amenities), and the River Bourne flows through the southern part of the village. The Wentworth Estate was laid out from the 1920s as private land of houses, woodland and golf courses, and Wentworth Club (four courses) has been owned by Reignwood since 2014. It is used for administrative purposes by the DP World Tour and hosts the annual BMW PGA Championship. The type of work arriving is determined by this configuration. Private-client solicitors and estate agents have client documents (deeds, floor plans, etc.) scanned and stored on an office NAS that nobody has looked at since installation. Contractors involved in the tournament will record a week of rushes, timing data and delegate records onto shuttle drives that are then carried in a van. In the larger houses it is one external drive containing thirty years' worth of photographs. Most of it reaches Guildford as a tracked parcel: first you need to get a quote, either over the telephone or using the form. Once you receive your quote, you can post your items to the Guildford intake lab, or alternatively you may drop them off at the lab (Monday to Friday, 9am to 5:30pm, no appointment needed). There is no charge for the first look.
Describe the fault to an engineer
0800 6890668
Five that keep landing here from GU25.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A card from tournament week that the camera won't open | One week of material each year that nobody can shoot twice | Take it out, then stop shooting, get a quote first for that particular item, then post it exactly as it is |
| The single office machine that does not turn on one Monday | Here, small private practices run for years on end with just one desktop for all their needs | We recover, you rebuild your IT |
| A season's worth of survey imagery and drone data stored on an external drive | Tree records and ground survey data flown during each month belong to that month | There is only one copy, which is carried between jobs and duplicated nowhere else |
| There is a two-bay NAS unit, which has been operating with only one disk for several months | In a mirror, the first failure occurs silently and the second one doesn't | Both disks are imaged prior to putting anything back together |
| One household external for deeds, wills and photos | In the big houses, often just one copy exists, and it sits in a study drawer | Don't use it; probate records don't have secondary sources |
A Virginia Water job, from parcel to return.
What GU25 asks on the telephone.
Virginia Water is GU25 but Egham is TW20. Is it really the same borough?
Yes. Runnymede Borough Council and Surrey County Council have dual jurisdictions for Virginia Water and Egham. The postcode jump catches many people out: post addressed to Virginia Water, Egham has the wrong town on it. The village area, the Wentworth Estate and homes backing up to the Great Park are all covered. What the postcode never changes, however, is the route. Obtain a quote first, either by calling or completing our quote form; most media is then sent via post, tracked & fully insured, into the Guildford intake laboratory located at Guildford Business Park, GU2 8XG. Labels must clearly state Guildford Data Recovery. You may also drop off media at this location (Monday to Friday, 9am to 5:30pm, no appointment required).
Tournament week has started and we cannot wait a fortnight. How fast can this go?
Please advise us of the urgency of your situation over the phone and we will treat your case as a priority, so we will see it the day it arrives. We will image the contents of the failed drive in a single contiguous pass rather than interleave imaging with other cases. Once we have completed the free initial diagnosis of the failed drive, we will inform you honestly of how long it will take to recover your lost data. A week of material that nobody can shoot again is exactly why we offer such a high-priority service.
The camera reports the card as corrupted. Has the week gone?
Typically not. The index that tells the camera which file starts at what place is usually the part that gets damaged when your memory cards fail, while the images stay intact on their own underneath the broken index. Even a reformatted memory card still holds onto its images until new ones are written over them. What affects the outcome is how fast you remove the memory card from the camera, and that it then stays out.
How should a drive leave GU25 safely?
Make sure everything in the package remains stationary. This means wrapping the item inside an anti-static bag, if you have one, as well as providing some type of padding around the item along all six sides, and using the drive's own cardboard carton if it has survived. Prior to posting or dropping it off, get a quote first via a phone call or through the form. Post the item using a tracked delivery service that includes full insurance for the value of the item, and include a printed copy of the shipping form next to the media. Alternatively, drop it off at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed). When sending an external hard drive, leave it in its housing. Take the individual disk drives out of a network attached storage device (NAS) if you can, and label them by bay; only send a NAS unit as a whole if you are unable to remove the disks. Remove the disks from a server or RAID system and send them individually, labelled in bay order. Postage for returning the item will be paid.
Other work that comes in from Virginia Water.
Next door to Virginia Water, on the same terms
A quote, then one tracked parcel out of GU25, and the bench takes over.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.