Posted in from · Marlow
Marlow data recovery. Surface water found Fieldhouse Lane. It found the servers too.
Marlow is a small Thames town with a suspension bridge at one end and a business park at the other, and the council's report from the winter of 2014 names both, stating that the following roads were underwater: St Peter Street, Mill Road and Lock Road under river water, and Dedmere Road, Fieldhouse Lane and The Acre under surface water. Storage can survive neither. Switch your device off before getting a quote, by either telephone or using the quote form. Then pack the device rigidly and post it, tracked and insured, to the Guildford intake lab, or drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed); you do not have to pay for a diagnosis.
Describe the fault to an engineer
0800 6890668
Where Marlow loses its data.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| Desktop computer removed from flooded premises in Dedmere Road | Surface water stood on those streets for days in 2014 | Please don't dry your drive; also, please don't turn it on. Get a quote first and then securely package your drive and send it (not your desktop). |
| Server at Globe Park which cannot be rebuilt | There are over fifty companies operating within Globe Park, and most have just one array and no backup | This job takes priority until trade resumes |
| External SSD which could not be detected | Phones and cameras are dumped onto one tiny drive and left there | Please leave the power supply disconnected; SSD work belongs on the bench |
| A failed home NAS in a Marlow Bottom spare room | Creating a private cloud at home and no longer calling it hardware | Turn off everything, get a quote first, then send the disks labelled by bay, or the entire unit if you can't remove the disks |
| A card containing regatta footage which won't open | One weekend per year, and no backup anywhere | Stop using the card, get a quote first, then post it just as it came out |
Marlow, step by step.
The questions Marlow asks.
No counter in Maidenhead: does that suit Marlow?
It does, simply because none of it depends on driving. There are no counters for drives in either Maidenhead or Marlow, and all work takes place at the Guildford intake laboratory. Marlow sits on the same courier network as everywhere else, and the postal system handles most of the cases sent to us. Get a quote from us first; a parcel handed over in SL7 on a weekday typically arrives at a bench by the next morning, and we cover the cost of return postage. You may also drop your item off at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed).
Is posting a fragile drive a risk worth taking?
Much less than taking it around in your car's footwell. The protection afforded a drive is packing rather than mileage: a solid box, padding against every face, and items firmly held inside. Every business day couriers transport more delicate objects than hard disks. Receive a quote first, then post it in a trackable manner and insure it.
Our Marlow office has stopped working. Does that move us up?
Yes; although not because of the postcode, since what elevates a job in the order of priority is a company that has stopped working. Mention this during your initial phone contact, receive a quote first, send it via overnight delivery using a tracking number, and it will be opened immediately after arrival.
Anything Marlow should know?
Two behaviours which are beneficial to break. Mention water damage, moisture or dust when you book, rather than afterwards. Refrain from providing the drive another attempt at functioning while it remains unboxed. A boost of power seldom makes a difference.
Jobs like these, Marlow and nearby.
Next door to Marlow, on the same terms
Get a quote, pack it well, and Marlow is one post away.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.