SL6 · the village, the Rise and the Dean
Data recovery for Cookham. Three settlements, one parish, one platform at the Rise.
Cookham is just one parish which comprises three separate areas. The village itself is situated by the water and features Holy Trinity Church and the High Street. The area known as Cookham Rise developed around the railway station, and Cookham Dean is the highest point of land, where the final shop went along with the post office in 2009. The local council for Cookham is the Royal Borough of Windsor and Maidenhead, the postal code is SL6 and both rail and road links are available from Cookham. Access via rail involves taking the single-track line that runs hourly outside of peak hours from the station in Cookham to Bourne End, where the trains reverse before proceeding to Marlow. Alternatively, access can be obtained via the A404, which leaves from Maidenhead Thicket. The number of people employed within Cookham is relatively low, but they are heavily reliant upon IT files: moorings and boatyards above Cookham Bridge with hull surveys, berth-holder records and so on, and kitchens along the High Street with reservations diaries and supplier ledgers running on one back-office machine. There are also volunteers who provide a heritage service using donated scanned images and spreadsheets cataloguing their collections. Additionally, other professionals include framers, illustrators and photographers whose master copies reside on a single portable hard drive. Agents and surveyors also store floor plans, EPC information and flood risk assessment documents. Once any of these disks fails, a quote should be requested (by phone or with the form) prior to sending it off, usually via tracked and insured post to the Guildford intake laboratory. Alternatively, if you prefer, you may drop your disk off personally at the laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed), and we will analyse it free of charge and send your quote in writing once.
Describe the fault to an engineer
0800 6890668
Five disks Cookham keeps posting in.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| Dead back office equipment from a kitchen (High Street) on a Monday | Reservations diary & supplier ledger share one hard drive | Leave it switched off. Get a quote first. The disk goes; the tower stays |
| A boatyard drive for hull surveys and berth holder records | Survey is proof of a hull at some particular time in the past, and that day is gone | Tell us the last thing that it did. Stop asking it to do anything after that |
| External SSD containing photographic masters that will no longer mount | Framers & illustrators work with one copy & continue working with it | Unplug it now: nothing you run on a desktop will help your SSD |
| Two-bay NAS located in a spare room in Cookham Rise, quietly down to one drive | One disk can fail without a sound, and it only becomes apparent when the other one stops | Power it off with the front panel switch-off button and get a quote first, followed by sending your hard drives labelled with their respective bays (if possible) or the whole unit complete |
| A tower PC lifted off a ground floor that had been flooded | At certain flood levels, roads such as Moor Road, Sutton Road and the A4094 are closed | No hair dryer and no power: obtain a quote first; remove the hard disk; seal it while it remains damp and then send it |
What happens to a Cookham disk, in order.
What Cookham callers ask first.
The envelope says Maidenhead. Where does the parcel actually go?
Maidenhead is the post town listed on an SL6 postcode address and the Royal Borough of Windsor and Maidenhead is the local authority area. Neither of these read disks. Once a quote has been provided either over the phone or through our quote form, media is sent to our intake laboratory: Guildford Data Recovery at Guildford Business Park, GU2 8XG, Building 2, ground floor. Be sure to write 'Guildford Data Recovery' on the label, because a courier carrying a parcel addressed to this site may be turned away at the door. Tracked and insured going out; we cover return postage.
A ground floor here took water in January 2024. Is the computer worth sending?
Send the hard drive, not the computer, and send it damp. The parish council's own table indicates a peak of 1.34m at Cookham Lock on 8 January 2024. Prior to this, 1.46m was recorded in January 2003 and 1.36m in February 2014. Regardless of where your disk was flooded, do not warm it, open it, or power it up after the flooding event. It is the residue remaining after the disks dry, not the water itself, which destroys the platters. Place the disk in a bag, write down whatever it was sitting in, obtain a quote first (by telephone or through the provided form) and then send the disk that day via tracked and insured post to the Guildford intake laboratory, or drop it off directly at the laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed).
A boatyard server above the bridge has dropped two disks. What travels?
Call 0800 6890668 first to receive a quote, Monday to Friday, 9am to 5:30pm. Tell us how many disks are within your set (and what the system was doing before it failed). Servers and RAID systems will be sent as individual bare disks: remove the disks and label each one with the bay where it was located. Wrap each disk individually. NAS units will be sent as disks, removed from their unit if possible and labelled by bay, or else whole. External drives will travel as whole units, with their cable and power supply. The imaging process will not begin until a written price is provided.
Does anyone drive up to Cookham Dean to pick it up?
No one does, and there is no van/driver/counter in Maidenhead either. No shop has existed in Cookham Dean since the post office closed in 2009. We've done nothing to fill that void. Your items will arrive faster and with less excitement using tracked, insured post. Regardless of which route you choose, request a quote first, via telephone or via our form. If you prefer to personally deliver your item(s) to the Guildford intake laboratory, this may be done Monday to Friday, 9am to 5:30pm, with no appointment needed. Either way, your item will undergo free diagnostic testing followed by a single written quote.
The rest of what Cookham sends us.
Next door to Cookham, on the same terms
Ring for a quote, pack it rigid, and Cookham is one parcel away.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.