Runnymede, TW20 · Egham
Egham data recovery. The M25 crosses the Thames here, at Runnymede Bridge.
Egham stands on the south bank where the A30 crosses the Thames at Runnymede Bridge, with M25 junction 13 at its north-eastern corner and Egham Hythe running into Staines-upon-Thames next door. Royal Holloway, University of London stands west of the town and uphill at Englefield Green, on an Egham Hill address; its Rusham Park site, once Procter and Gamble's research centre, is being rebuilt as a student village. Between them lies the office strip on The Glanty and Vicarage Road, where Gartner has its Egham site. What reaches the bench from all this is plain enough: an external carrying years of instrument output because departmental quotas are tight, an analyst's laptop whose local cache never synced, a contractor's rugged drive out of a van on the Rusham Park job, the single PC behind a High Street counter with the ledgers on it. Each one travels the same way, as a tracked and insured parcel to the Guildford laboratory, and the first look is free.
Describe the fault to an engineer
0800 6890668
Five jobs Egham posts most often.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| An external holding years of instrument output | Quotas on departmental storage push the working copy onto a personal drive | Stop using it now, and describe the noise it made before it stopped |
| A laptop whose local cache never reached the corporate cloud | The Glanty and Vicarage Road offices work laptop-first, drafts held locally | An SSD controller gives no warning; power it off and leave it off |
| A rugged drive of site photography and setting-out data | The Rusham Park rebuild runs on drives that live in vans | A knock is mechanical damage, and retrying makes it worse |
| A two-bay NAS in a back office running on one surviving disk | Mirrored disks bought together tend to reach their end together | Shut it down before it rebuilds; a NAS unit may be posted whole |
| The one PC behind a High Street counter, with the ledgers on it | Till exports, VAT workings and supplier accounts, copied nowhere else | Take the disk out and send that alone, or send the whole machine |
What happens once Egham posts a drive.
What Egham asks before it sends anything.
Royal Holloway's address says Egham. Do you cover Englefield Green too?
Yes. The campus stands at Englefield Green, up the hill, and only its postal address reads Egham Hill; village, town and Egham Hythe share TW20 and share Runnymede Borough Council. Where the address sits makes no difference to the work. Media travels as tracked, insured post into the Guildford intake laboratory at Guildford Business Park, GU2 8XH, and the label has to read Guildford Data Recovery or the courier can be turned away.
Is there a counter in Egham where a drive can be handed in?
None at all, in Egham or in Maidenhead. No office is kept, no van is run, and nothing is ever collected. Guildford's laboratory does take drop-offs itself, weekdays from 9am until half past five, if you would sooner carry it down. Nearly everybody posts it instead, tracked and insured, and the parcel home is paid for.
The drive sat in a room that had taken water. Is it worth sending?
It is, and send it while it is still wet. Do not dry it, warm it or plug it in; corrosion does most of its damage once a damp platter is heated or spun up. Seal the drive in a bag, write down what it stood in and for how long, then post it that day. February 2014 brought army units to Egham to help with defences and with the damage, and media from that winter still turns up. Looking at it costs nothing either way.
Four years of instrument output and a thesis draft were on one external. How quickly can it be looked at?
Say that when you ring and the case opens as priority: straight to the front of the imaging queue, worked through rather than picked up between other jobs, with an honest timescale the moment the free diagnosis is done. Nothing is charged before a written quote is in front of you, and that figure does not move afterwards.
What else we handle around Egham.
Next door to Egham, on the same terms
Egham needs one tracked box, and nothing else.
Nothing is decided until the free diagnosis is in: leave the device off, and tell us what happened to it.