On the Waterloo line · Datchet
Data recovery, Datchet. Where two counties each built half a bridge.
Datchet sits on the River Thames (between Windsor Home Park and Queen Mother Reservoir) in the Royal Borough of Windsor and Maidenhead; has an SL3 Slough postcode; has a South Western Railway station where trains go to Waterloo rather than anywhere out of Paddington; and has no Datchet Bridge, as the bridge, which was a divided crossing, was dismantled under the Windsor Castle Act 1848 and replaced by two bridges, Victoria Bridge and Albert Bridge, both opened in 1851. Ditton Park, the office campus located near Riding Court Road, houses the commercial area of the village. The remainder of the village contains boatyards and marine engineers along the River Thames, the sailing club at the reservoir, Churchmead and the primary schools, plus many professional services (including dentists, vets etc.) using a single computer in their offices. What they keep are history records of vessels including engines, photographs of vessels for insurance purposes, racing and membership information for the sailing club, school records (pupil/children & safeguarding), and surveys that provide proof only so long as their dates survive. When one of those disks stops operating, there is no counter in Datchet, and most of these cases will arrive via post: obtain a quote first, either over the telephone or by filling out the quotation form, then post it tracked and insured to the Guildford intake lab, or drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed). The cost of obtaining a diagnosis is zero, and the quote that follows is written once.
Describe the fault to an engineer
0800 6890668
Five things that go wrong in Datchet.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| Ditton Park office workstation (posts & stops) | Campus of Class A offices (working copy on local disk) | Leave it switched off. Get a quote first. Pull disk. Tower remains where it is. |
| Boat yard laptop (holds history of hulls & engines) | Survey photographs prove condition of boat on date. Dates never repeat | Stop using it. Tell us the last thing it did |
| Clubhouse machine at reservoir with race and membership data | Only one computer in only one clubhouse. Safeguarding file also held here | Shut down before anybody runs a repair utility on it |
| Two-disk NAS from village dental/vet practice | Clinical records on a small unit that nobody has tested a restore from | Turn it off using the front switch and obtain a quote before you attempt to remove the disk drives by bay (if possible) or send the NAS as a complete unit via post |
| A disk drive from an area which was affected by flooding caused by water entering the building | Photographs taken on dated occasions, and moisture readings and floor level measurements provide evidence for a claim | No drying and no electrical supply: bag it immediately, get a quote first, then send it as it is |
What happens to a Datchet drive.
Questions that come in from SL3.
Datchet has a Slough postal address. Where does the parcel go?
To Guildford. Slough on your envelope is simply a post town (Datchet is located in Berkshire in the Royal Borough of Windsor and Maidenhead), and it does not determine where media is read. Please address the label to Guildford Data Recovery at Guildford Business Park, GU2 8XG, ground floor, Building 2. First obtain a price quote via telephone or using our form, then please send us your package tracked and insured; we cover the postage back to you.
A card from a race day at Datchet Water was formatted. Is anything left?
Yes, generally. When formatting occurs it typically deletes indexing information and not images. Therefore, image frames usually remain in the exact position that they were created until something else overlays them. There is one rule that always applies: remove the card and place it safely away from further use and do not make any additional entries into it, i.e., do not fire off a test shot or run some sort of repair utility.
The server in a Ditton Park office has dropped two disks. What travels?
Call the lab first for a quote and describe what array you have and what the active set(s) were doing when it stopped working. Servers and RAIDs need to be taken apart. Label the disks in the order they sit in their bays. If possible, follow the same procedure to remove the disks from a NAS unit, or simply post it whole. External drives in their own enclosures may be posted as well. We will not start imaging any content until you have received a written price from us.
Will anyone come and collect it from Datchet?
No, there are no collections, here or anywhere else: there is no counter, no van and no driver, either in Datchet or in Maidenhead. However, as it is quicker and far less exciting, tracked, insured post is what you need. Alternatively, you may wish to drop off your disk(s) at the Guildford intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed). Please obtain a quote first: either call 0800 6890668 or complete the form. If you have difficulty sending larger/awkward items, please send the disks instead: remove them from the server, array or computer, label each disk according to its bay if there is more than one, and post those.
More of the jobs we close near Datchet.
Next door to Datchet, on the same terms
Most Datchet cases start with a phone call and a parcel.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.