Surrey edge · Staines-upon-Thames
Data recovery for Staines-upon-Thames. Two rivers, and a town on gravel. And one disk holding everything.
Staines-upon-Thames sits at the point where the River Colne meets the Thames. It lies upon raised gravel islands above a floodplain that has come indoors within living memory. The Causeway is lined with offices. Roughly half of the town centre belongs to the local council. Four miles east of Staines is Shepperton Studios. That's also why many members of the production crews and supply chain live in the town. The equipment itself is standard: shop tills, a laptop commuting to work daily at Waterloo station, a network attached storage (NAS) device in an unused bedroom, plus an external drive carrying a production's footage. First receive a quote either over the telephone or through our online quote form. Most customers then post the drive or disks, tracked and insured, to the Guildford intake laboratory for processing. If desired, however, you may take your media directly to the intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed). We will provide a complimentary first look.
Describe the fault to an engineer
0800 6890668
Five things Staines sends to the bench.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| Elmsleigh Centre shop tills that won't turn on | Pedestrianised shopping district comprised of independent retailers, all using only one piece of hardware per store | Usually the disk lasts longer than the computer |
| Laptop fell on the floor of an office on The Causeway | Laptops used by employees in offices located near the riverside travel home with their owners every day and return to the workplace | Once a physical drop has happened, make no attempt to retry |
| Buffalo LinkStation NAS unit blinking in emergency mode | NAS in the spare bedroom quietly becomes home to family archival materials | Power down. Receive a quote prior to sending your drives, labelled by bay if possible, or send your NAS whole |
| An external hard drive with footage from a production's rushes | Shepperton Studios is four miles east, so crews for productions filming there generally live here | Identify the delivery date and the queues will bend |
| A 2009 Hitachi disk drive was found during a house clearance | It appears that probate and downsizing continue to uncover the last remaining copy | Although the disks are old they image quite well, provided no attempt has been made prior to sending them in |
How a Staines-upon-Thames job runs.
Questions that come from TW18 and TW19.
Do you cover Ashford, Laleham and Stanwell?
Yes. And Shepperton, Stanwell Moor and Sunbury are included. Rather than the reach of a van, coverage will be based on the postal service and any courier you book. So, every address has the same distance to travel to the bench.
Is there anywhere in Staines I can hand a drive over?
Neither in the town itself nor in Maidenhead. The intake laboratory is located at Guildford (sixteen miles south of the town via the M25 and the A320) and accepts drop-offs Monday to Friday, 9am to 5:30pm, no appointment needed. Most people prefer to send theirs via post. Regardless of which method you choose, get a quote before sending it in (via telephone or using our quote form).
A drive came out of a flooded room. What now?
Do not turn it back on. Do not try to dry it. Corrosion is most aggressive against a wet drive when it is warmed or powered. Place it in a bag, document what it was submerged in, request a quote prior to posting and post it out that same day: it is opened while still wet.
Trading has stopped. Can our case be moved up the queue?
Yes. Clearly state this when you call and we will flag the work 'priority': it goes straight into the imaging queue, it's processed throughout the day rather than between jobs, and you are given a realistic timescale as soon as the diagnosis allows.
What else we handle around Staines-upon-Thames.
Next door to Staines-upon-Thames, on the same terms
From Staines, the route in is a quote, then a tracked parcel or a Guildford drop-off.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.