Burnham, SL1 and SL2 · usually posted in
Burnham data recovery. A busy station on this stretch of line, and one copy of the file.
Burnham Parish Council refers to this as a village in southern Buckinghamshire, on rising ground near the River Thames. The High Street continues to run from north to south through the centre of the area. Your home address may be registered as being in Slough but you pay your taxes to the local council (Buckinghamshire), and people here will tell you that they are two very separate things. The station is what provides the pulse for the rhythm of the town, with 1.726 million entries and exits in 2024/25, a manned ticket office open every day of the week, and direct access via Elizabeth line services to Paddington Station, the West End and the City. The town has two main types of customers. First, the High Street businesses such as dentists and opticians, solicitors and estate agents, hair salons and vehicle repair shops, which use either a single back office computer system or a small network attached storage (NAS) device located in their stockroom to store data such as appointment schedules, conveyancing documents and the card reconciliations HMRC will eventually ask about. Second, there are commuters who live in the town who have a single laptop upon which they store their work-related files and photos, and which travels up and down the line with them. Both groups generally send their work to us in similar ways, i.e. normally as a tracked and insured parcel, always after obtaining a quote first via telephone or using our form, then posting it to the Guildford intake laboratory or dropping it off at the Guildford intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed). Nothing at all is charged for the first look.
Describe the fault to an engineer
0800 6890668
Five parcels SL1 and SL2 keep sending.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| The office PC died on a Monday morning | This one machine was used to hold the appointments, the ledger, and the reconciliation | Do not turn this machine on until we have spoken with you first; do not try to reach for a repair disc |
| A USB stick broke in a cash register drawer | These sticks are often held by the company as the backup that has never had testing done | All pieces of these sticks should be retained (the broken piece as well) |
| The NAS in the warehouse has been running with a missing disk for several months | A "degraded" RAID will continue to serve files like everything is okay | Turn off the power supply before the second disk also fails |
| A laptop that stopped booting after coming off the train during your commute | It's on your daily commute home from work that many family-owned machines get damaged/bumped around | Cease attempting to reboot it; each time it gets booted up, you'll lose some data |
| A survey drive storing a season that can't be repeated | The records taken of trees, bats, and invertebrates relate solely to the time window in which they were taken | You need to get a quote before sending your hard drive and memory card, and include the name of the survey when sending them |
A Burnham job, end to end.
What Burnham rings up about.
Is there anywhere in Burnham to hand a drive over?
No. There is nowhere that can be described as 'on the High Street', and nowhere at the train station or indeed in Maidenhead. It is better to keep this type of work on one bench with the appropriate tools/equipment etc. rather than spreading it across shopfronts. For most cases, the postal service will cover the distances involved; simply take advantage of a tracked/insured parcel posted to us on a weekday afternoon and generally we will open your package the following working day. Obtain a quote first, prior to sending us anything, via telephone or our quotation form, then send it to us via post; alternatively you can visit our Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed) and hand it over. Return carriage is paid, and the label has to read Guildford Data Recovery.
The practice cannot book a patient in until this is back. How fast?
Mention it on the initial contact and we flag this case before the parcel even arrives at our site. Once received, your package is opened upon arrival and we begin imaging immediately, with no delay due to queuing behind other jobs. We then provide a realistic time frame you can plan around, once the diagnosis allows one. For calls Monday to Friday, 9am to 5:30pm, please dial us on 0800 6890668. The emergency page details what determines the pace of the process.
Our survey work is tied to a season. Do the dates survive?
Yes. All work is done from images of the original media. So all data such as file dates, camera metadata and GPS tagging are returned in their original form. This is important when a tree survey, a bat record, or an invertebrate count only has value for the window in which it was taken. No files are re-dated, re-saved or altered during the course of processing.
There is a small NAS in the stockroom. Whole, or in pieces?
If possible, send the parts separately: take each disk out, labelled by bay, and only send the entire NAS unit if absolutely necessary. An external hard drive can be sent as it stands, in its own enclosure, with its cable and power supply. Any type of server or RAID array must be disassembled and sent as individual disks, with every member in the box. Each disk should have markings indicating its bay number. Ring us first to get a quote before removing anything from your device.
Other work that comes in from Burnham.
Next door to Burnham, on the same terms
A quote, then one tracked parcel off the High Street, and we begin.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.