Posted in · RG10, Twyford and Ruscombe
Data recovery, Twyford. Five platforms, and one of them goes nowhere but Henley.
Twyford is a village in Wokingham borough located on the River Loddon, and its name has its origins in an Anglo-Saxon term for "double ford", describing the fact that the river splits into two streams. The A4 runs past Twyford towards Maidenhead, but it is the station that the village is known for, notable for having five platforms. A west-facing bay platform is used exclusively for the Henley branch (of 1857) trains, and the station is served by Great Western trains. Additionally, the station also hosts two Elizabeth line trains per hour, heading towards Abbey Wood. In total there were 1.755 million entries/exits at Twyford station during the year 2024/25. On an RG10 envelope is written 'READING', however this is simply a post town designation and does not imply anything further. Behind the commuting there are approximately 2,950 households, and many have small one-person business operations. These businesses range from engineering companies to printing/signage companies in the Ruscombe units, running computer-aided design (CAD) software and cutting files on a single hot machine. Some other examples include a winery estate maintaining historical documentation including vintage records, harvest logs and label artwork; building contractors/fitters who maintain their measured drawings on laptops in vans; music teachers/tutors teaching in a village where the local secondary school is located at Wargrave; and, at home, a NAS in a cupboard carrying twenty years of photographs. All of these households can obtain a quote first, either via telephone or through a simple online form. Once quoted, most households will post the drives/disks containing their data to the Guildford intake laboratory for testing, tracked and insured. However, if a household prefers to drop off their drive/disk themselves, they may do so there, Monday to Friday, 9am to 5:30pm, with no appointment needed, and the diagnosis costs nothing.
Describe the fault to an engineer
0800 6890668
Five faults RG10 keeps sending down.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| A signage workshop machine located in a Ruscombe unit which has ceased to operate | Customer artwork and cutting files are stored on one computer within a dusty hot environment | Kill the power at the wall before getting a quote; the disk travels, but the machine does not |
| A wine estate laptop that holds records for both the harvest and the fermentation processes | Each season's information is written just once, and no single vintage can be run through again | Do not write anything else onto it, and tell us the last thing it managed to do |
| An external hard drive containing dated photos from a fit-out project | Years down the line, there may be evidence enough from just one photo with its date stamp | Stop copying off it and unplug it. Get a quote. Then send it in its own enclosure, with its cable and power supply |
| The cupboard NAS, where all the family photographs have been kept for twenty years | Once purchased, never tested, and currently running on only one disk | Shut it down at the button, get a quote first, then send the disks labelled by bay if possible, or the entire unit as is |
| A card of lesson recordings that the laptop will not read | One recorded lesson, on one card, and copied nowhere else | Remove it, do not record anything additional, get a quote first, then send it in as it is |
How a Twyford job runs, in order.
Four questions that come in from RG10.
Our address reads READING. Does that send the parcel somewhere else?
That is what an envelope would have you believe. READING is actually the post town attached to RG10, and Twyford is a civil parish with its own parish council within Wokingham Borough. Neither has anything to do with reading a disk. Once a quote has been received either via telephone or using our quote form, media should be sent to: Guildford Data Recovery, Guildford Business Park, GU2 8XG, Building 2, ground floor. The label needs to include Guildford Data Recovery, or delivery may be refused at the door. All outgoing media will be tracked & insured, and postage will be paid by us when sending the recovered media back to you.
The workshop machine with every cutting file on it has stopped. How quickly can this move?
First advise on the initial telephone call that the workshop has ceased operating and therefore the job is a priority: reviewed for imaging on the day it arrives, and imaged throughout the working day rather than being placed into the queue. Telephone calls made Monday to Friday, 9am to 5:30pm, are answered on 0800 6890668. There is still no cost for the diagnostic work, and you receive the written quoted price prior to any physical access to your data.
There is a four-disk array in one of the Ruscombe units. Does the box travel?
The box itself stays behind. If using a server or RAID, all hard drives need to be removed from the unit, and each needs to have the bay number labelled onto it, and wrapped so that none touch each other. NAS units are slightly different: please remove the disks from your NAS and label them by bay if possible, or if not, send the entire unit complete. An external drive goes whole, still in its own enclosure, complete with its cable and power supply. Prior to sending anything, get a quote over the phone or submit our quote form. We need to know how many disks are in the set and what the system was doing when it failed. Leave any rebuilds alone until after we have had a chance to speak with you.
Could somebody meet us at the station with it instead?
Nobody will: there isn't anything like this at Twyford or at Maidenhead (no counter, no van, no driver), as we don't operate from either location, and platform 5 goes nowhere except Henley. Once you've got a quote via phone or our quote form, please post it (tracked and insured) to our Guildford intake lab, or feel free to drop it off there yourself (Monday to Friday, 9am to 5:30pm, no appointment needed). Please pack the hard drives so they cannot shift around: use an anti-static bag if available, pad every side of the box, and print your shipping form and put it beside your media.
More of the jobs we close near Twyford.
Next door to Twyford, on the same terms
A quote, one tracked parcel, and Twyford's job is under way.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.