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MHDR / Towns we cover / Sunbury-on-Thames

Spelthorne, TW16 · Sunbury-on-Thames

Data recovery, Sunbury-on-Thames. The M3 begins at Sunbury Cross, and the town is on the north bank.

Sunbury-on-Thames is a TW16 town on the north bank, where the river marks Spelthorne's southern edge rather than running past it. The M3 starts here at Sunbury Cross, junction one, where the A308 and A316 meet it; Kempton Park racecourse sits on the eastern side of the town; BP's campus on Chertsey Road has been a research site since 1917, working on fuels, lubricants, refining, pipeline integrity and hydrogen. Around all three runs a supply chain of engineering consultancies, calibration houses and contract technicians, plus the light industry on the Sunbury Common and Sunbury Cross estates. What the bench sees is unglamorous. A two-disk project NAS that lost its second disk before anyone noticed the first. A Sage company file on a workstation under a bench. CNC programmes written over months and versioned nowhere. A raceday card that will not mount on Monday morning. A boatyard PC that has spent ten years in a damp office beside Sunbury Lock. Post it and the first look is free.

Tracked post · we pay the return Diagnosed at no charge on arrival A written price that holds

Describe the fault to an engineer
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Five faults TW16 posts most weeks.

None of these? Run the triage →
The symptomWhy it turns up hereStart here
A workshop PC carrying the Sage file and the stock systemSunbury Common and Sunbury Cross run on single machines under benchesThat permanently plugged-in USB stick is what ransomware reaches next
A two-bay project NAS that has lost its second diskTest data, instrument logs and rig photography all live on one boxCut the power before a rebuild starts; a NAS can travel whole
A raceday card that will not mount on Monday morningTiming, results and photography all come off one meetingTake the card out and send it untouched, in a bag of its own
A machining workstation holding years of CNC programmesFabrication CAD built up over months and versioned nowhereDo not reinstall over it; take the disk out and post that
A yard desktop with job files and hull surveys on itThe river trades work out of damp offices beside the lockBag it as it stands; never warm a drive that has been damp
If you post it in: post it to our intake lab tracked and fully insured, and slip the shipping form in beside the drive; we pay the return leg. How to pack it is covered in detail on the postage page.

What a TW16 parcel does after it arrives.

Junction one is inside the townThe M3's first junction is Sunbury Cross, and from there the motorway runs out to the M25 at the Thorpe Interchange and round to the A3 corridor into Guildford. Nobody expects you to drive it — a tracked, insured parcel makes the trip. Give it to the courier the same afternoon and it is generally waiting when the laboratory opens.
Anything damp comes in dampSpelthorne declared a major incident in February 2014, and the Thames reached a record 4.68m downstream at Sunbury Lock; the borough had seen severe flooding before that in 1947, 1968 and 2003. Drives, cameras and phones still come in from rooms that took water, with the moisture readings and floor levels that sit behind a claim. A flood-management scheme for this reach of the Thames is in planning. Never warm a wet drive and never power one: bag it and post it the same day.
The box everybody calls the backupOne NAS holding a whole small firm, with the array itself counted as its own backup, is the arrangement this bench sees most from TW16 — and disks bought together tend to fail together. At the first warning, cut the power rather than let it rebuild. A NAS can come whole and an external drive can stay in the case it lives in; a server or RAID array is taken apart first, and the disks travel bare with their bay positions marked.
TW16 pays what everywhere paysFree diagnosis, then a single written figure that holds once it is in your hands, with the postage home covered. No recovery, no fee applies to every job but three — forensic instructions, embedded recorder work, and a repair needing donor components fitted inside the drive — and those three take a 50% deposit.

The questions Sunbury rings with.

Our letterhead still says Middlesex. Have you got the right Sunbury?

We have. Sunbury-on-Thames has been in Surrey since 1965, when the urban district passed to Surrey County Council, and Spelthorne Borough Council has run the borough since 1974. Middlesex survived as a postal county long after that, which is why so much TW16 stationery still carries it. None of that reaches the bench. Media is sent by tracked, insured post to the Guildford intake laboratory, Guildford Business Park, GU2 8XH, labelled Guildford Data Recovery.

Is there a counter in Sunbury where a drive can be left?

There is not, and there is none in Maidenhead: no office, no van, no collection round anywhere on this site. Guildford's laboratory takes drop-offs in person, weekdays 9am to half past five. Most people post it instead — tracked, insured, and the carriage home already paid.

The drive came out of a riverside room that had taken water. What now?

Keep the power off it. Nothing warmed, nothing dried, nothing plugged in — heat and rotation are what turn damp into damage. Put it in a bag, note the liquid and the hours, and get it away the same day. In February 2014 the Thames reached a record height downstream at Sunbury Lock, and media out of rooms that took water then still arrives. The diagnosis is free whatever the answer turns out to be.

A meeting's timing and results sit on a card that will not mount. Can it jump ahead?

Yes — mention it on the phone. The job is marked priority: imaging starts on it before anything else, it is not set down while other work passes through, and you get a straight timescale the moment the free diagnosis is done. A meeting cannot be staged twice, and the card is treated on that basis.

The rest of what Sunbury-on-Thames sends us.

Buffalo NAS data recovery → Camera cards & SD → Encrypted by ransomware → The full coverage list →

Next door to Sunbury-on-Thames, on the same terms

Staines-upon-Thames → Shepperton → Ashford →

Sunbury sends one insured box, and the work starts.

Nothing is decided until the free diagnosis is in: leave the device off, and tell us what happened to it.

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Ask for a free diagnosis Posting it to us