Spelthorne, TW16 · Sunbury-on-Thames
Data recovery, Sunbury-on-Thames. The M3 begins at Sunbury Cross, and the town is on the north bank.
Sunbury-on-Thames is a TW16 town located on the northern banks of the River Thames. As such the River Thames defines the south boundary of Spelthorne but does not run through it. The M3 motorway commences from junction one, known as Sunbury Cross, which also provides the meeting point for the A308 and A316 roads. On the eastern side of the town lies Kempton Park racecourse. Since 1917 BP's campus situated on Chertsey Road has been researching various fuels, lubricants, refining processes, pipeline integrity and hydrogen. Surrounding these are the supporting engineering consultancy companies, calibration companies, contract technician firms, along with the local industrial base in the areas surrounding Sunbury Common and Sunbury Cross. From our vantage point, none of what we see appears glamorous. A two-disk project NAS that had lost its second disk while nobody was aware of the first disk failure. A Sage company file on a workstation placed underneath a bench. CNC programs created over many months, with no versions kept. A raceday card that would not be able to be mounted on the Monday morning. A boatyard PC that had spent the last ten years sitting in a damp office near Sunbury Lock. Get a quote first via telephone or using our contact form, then post it (tracked & insured) to our Guildford intake laboratory or drop it off there (Monday to Friday, 9am to 5:30pm, no appointment required), and your first inspection is complimentary.
Describe the fault to an engineer
0800 6890668
Five faults TW16 posts most weeks.
None of these? Run the triage →| The symptom | Why it turns up here | Start here |
|---|---|---|
| The workshop PC with the Sage file and stock system on it | Sunbury Common and Sunbury Cross are both working from single machines underneath their benches | Ransomware will next find that permanently connected (plugged-in) USB stick |
| A two-bay project NAS that has lost its second hard drive | All test data, instrument logs and rig photography is stored on one box | Turn off power to unit prior to rebuild commencing & obtain a quote. If possible, remove each disk by bay number. Alternatively, NAS may be transported as a complete unit. |
| A raceday card which cannot be mounted on Monday morning | Race timing, results and photographs are all retrieved from one meeting | Remove the card, obtain a quote & send it untouched, in a bag of its own |
| A machining workstation containing many years of CNC programme files | Months of fabrication CAD development, and none of it versioned | You should not reinstall on top of the existing system; remove the disk and get a quote before posting it |
| A yard desktop with all of the job files and hull surveys on it | River trade workers have their workstations located within the damp office spaces adjacent to the lock | Pull the hard drive out, bag it as-is, then obtain a quote. Never warm a hard drive that has been damp. |
What a TW16 parcel does after it arrives.
The questions Sunbury rings with.
Our letterhead still says Middlesex. Have you got the right Sunbury?
Yes, we have. Sunbury-on-Thames has been in Surrey since 1965 (when the urban district was transferred to Surrey County Council) and Spelthorne Borough Council has administered the area since 1974. Middlesex survived as a postal county long after that, so many items of stationery from TW16 continue to bear the name of Middlesex. None of that reaches the bench. Obtain a quote first, either via phone or through the quote request form. Most media will then be sent via trackable, insured delivery to our Guildford intake laboratory at Guildford Business Park, GU2 8XG, clearly labelled Guildford Data Recovery, or dropped off there (Monday to Friday, 9am to 5:30pm, no appointment needed).
Is there a counter in Sunbury where a drive can be left?
There is not, and there is none in Maidenhead: we have no premises or vans there, nor do we operate a collection service from this website. Get a quote first, over the phone or via our quote form; the Guildford intake lab then accepts in-person drop-offs Monday to Friday, 9am to 5:30pm, no appointment needed. On the whole most people post their items instead, insured, tracked and with postage already pre-paid for carriage home.
The drive came out of a riverside room that had taken water. What now?
Keep the power off it. Do not warm it up, dry it or plug it in; heat and rotation can turn dampness into damage. Place it in a plastic bag, detail the liquid and the number of hours since it got wet, obtain a quote, and send it off the same day. In February 2014 the River Thames reached its highest recorded level downstream of Sunbury Lock, and storage media from rooms that flooded at that time still arrive with us. Your diagnosis will always be at no charge.
A meeting's timing and results sit on a card that will not mount. Can it jump ahead?
Yes, let us know on the telephone. The job will be allocated high priority: it will be imaged prior to all other jobs being processed; it will not be placed in the queue behind other jobs coming through; and you will receive a definitive timescale once your free diagnosis has been completed. A meeting cannot be staged twice, and the card is treated with that in mind.
The rest of what Sunbury-on-Thames sends us.
Next door to Sunbury-on-Thames, on the same terms
Sunbury usually sends one insured box, and the work starts.
Nothing will be decided until your free assessment is in: leave the device off, and tell us about the issue you are experiencing.