Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

Apple iMac Making Loud Noises

Issue

The clients iMac was making sme loud noises for a while but was otherwise working fine. The noise was getting so bad that the client decided to phone a local computer repair shop to get their advice. They advised it was the fans inside the iMac casing and that they recommended that the client bring the iMac to them and they would change the fans inside the iMac and clean any dust etc that was inside the casing. Once client got the iMac home he started it up, the noise was gone but he was only getting as far as a question mark on the screen. He called the local PC repair shop who said they tested it before it left their shop and that the iMac was working fine. The client brought them in the iMac again to fix but they could not fix the problem.

Our Solution

We diagnosed the fault as a physical problem. It looked like the hard drive received some type of knock or fall as all components inside the hard drive casing was damaged including media damage on the disk platters. We performed a disk platter procedure on the hard drive and imaged 89% of the sectors on the drive. We could not image anymore due to the media damage on the disk platters. We backed up data for client onto a portable external hard drive.

* Leave data recovery to the experts, if you have brought your hard drive to a local computer repair shop to get the data recovery, in most cases you will end up being disappointed!.

Case Study 2:

A Dropped Buffalo Linkstation Live

Issue

Client had a Buffalo Linkstation Live, configuration was Raid 0 x 4 500GB hard disks that dropped on the floor during an office move. The Buffalo Linkstation Live system was used for 3 years without any problems so it was a bit of bad luck that the removal men dropped the Buffalo device while the client was moving office. The lights on the front of the Buffalo Linkstation Live NAS system comes on when system starts but it does not start up. There was some low level clicking noises coming from the Buffalo Linkstation. The drive is also encypted so this will also need to be removed to gain access to the data.

Our Solution

We got client to remove the 4 hard drives and send them into us. We diagnosed that the hard drives all had a mechanical failure. As the system was a raid 0 system we needed 4 x 100% hard drive images to process the data. We completed a platter exchange on the hard drives and imaged all 4 disks. We then removed the encryption and extracted the data. We backed up data onto a 3TB external hard drive. This job was completed in 4 days.

* If you have dropped your external drive please contact us for a data recovery solution.

Case Study 3:

Windows 2003 Server with a Corrupted Exchange EDB Store

Issue

Windows 2003 server which stored an Exchange 2003 system and was also used as the file server for the 20 person office. Exchange server would not start up and reported the edb file as being corrupted. Client contacted Microsoft business support that confirmed that the edb database file was heavily corrupted and could not be repaired by Microsoft with their repair utilites. Client had only a 5 month old backup of edb file so needed the exchange database backup up and running with an up to date database with all 20 mailboxes of staff.

Our Solution

We received in raid server and quickly established the extent of the damage. We managed to extract 5 complete mailboxes from the corrupted edb store (Microsoft could not extract any mailboxes) but we could not extract the other 15 mailboxes needed. We then went to the log files and rebuilt the edb file from them. We recovered all mailboxes after 3 days extensive recoding work on the log files.

* We are Exchange data recovery experts and have 15 years experience.

Why Choose Maidenhead Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.